Confidence vs Arrogance

Recently I was in conversation with one (relatively younger) colleague (say named A), who is at peak of his career. He is been handling plum assignments, Work activities matching to his strengths, Strong backup from senior leadership for his assignments, Very high visibility with customers – a great combination anybody can ask for. Definitely his hardworking ability and capability matched with this opportunity which has made him a star performer over years. Everybody (including myself) have seen such phase of career, during which individuals demonstrate lot of confidence, positivism and energy. However during the conversation, I found A slowly crossing limit and started behaving in a arrogant manner. He quickly gets into ‘godfather’ mode and start providing unsolicited advice as if he knows everything under the earth. Frankly I didn’t expect this from him. As a higher performing individual, I always thought he is a mature individual, who still has a long way to go in his career. Success (that too when it comes in abundance), starting affecting his behavior now. By looking more closely, he always been an individual contributor working on plum assignments with heavy duty back-up. Any change/issue, he is given necessary power to get it escalated because of which he always got his things done in his own way.

Similarly, some years back I have seen another individual who was in pinnacle of his career (say named B). You name any award he already got it. In fact there were some special award categories were created in order to acknowledge his contributions and results. This individual has organically grown his group from the scratch, because of which he enjoyed enormous amount of ‘organizational currency’ in terms of higher reputation with customers, better command over customer dynamics, deeper understanding of people etc. Faced by same behavioral he ended up rubbing shoulders against individuals, picked up fight with peers and demonstrated as if there is no tomorrow. However due to certain business situation, organizational structure got changed and he was rotated into a different role where he was put into a total new situation in a new business with new team.

As B always grown things organically, it was like ‘fish-out-of-water’ feeling to take up something in between and struggled to gain grounds. As his behavioral issues (like arrogance) has multiplied over years it became impossible for him to adapt to the new situation and demonstrate leadership. Slowly-and-steadily he lost his credibility and became ineffective in the organization. Another job rotation followed, which has made B’s life even miserable. Even today it is very hard for B to come in terms current situation (caused because of multiple changes). Since he has not faced the situation in the past, one small change has literally blown away his career. I am now wondering if the similar situation comes for A, how will he come out? What if he is asked to lead a set of people whom don’t know at all? How well he will be able to manage change? How effectively will he be able to keep his ego under check? How well he will adapt to new situation and perform? How effectively he will be able to handle ‘out-of-limelight’ situation for which he has not used to?

Often there is very thin line between confidence and arrogance, which makes whole lot of difference. Unless individuals are able to manage it well, individuals and their career soon becomes history.

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